Refund and Return Policy

30 Day Returns

If your item was purchased in error, or you’ve simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:

• We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.
• Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
• The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• The item is securely packed to ensure it is received in original and re-saleable condition.
• The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received.
• Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
• Handling fees will apply, to be deducted from the refund provided.
• If the item was sent with free postage, a 20% postage fee will be deducted from the refund amount.
• Any shipping costs incurred when returning an item will not be reimbursed.
• If the item was sent with paid shipping, the shipping cost is not refundable and no restocking fee will be charged.
• If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.
• For incorrectly ordered items we do not offer exchanges, it best to post the item back for a return and reorder the correct item at any time.

Note: Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Returns (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

When a return is authorized, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion. If the item/s is unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. Refunds may take up to 6 business days to be processed. In cases where a replacement product is to be provided, the replacement will be shipped at no cost to the customer.

CONTACT US

Please ensure returns are sent back with Contact Us Form. Any return received back without a contact us form in most cases will unable to be processed.